What to expect before, during, and after your event — from confirmation to payout.
Important Note About Stipend Payments
Tourney Direct is a software platform, not an event organizer. While we help streamline the event staffing and payment process, all payments are managed and initiated by event organizers, not Tourney Direct.
Your event organizer is responsible for:
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Deciding if and when payments are made
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Determining how much you are paid
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Managing any adjustments or disputes
Tourney Direct simply provides the tools (like TD Pay) to help organizers track attendance and process electronic stipends. Not all organizers use every feature available through our platform.
Please keep in mind:
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Tourney Direct does not control payment timelines or amounts
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We cannot change or reissue any stipend
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We cannot intervene in payment disputes or provide payment info for events you no longer have access to
If you have questions about a specific payment, please reach out to your event organizer directly for clarification. Point of contact information is available on the stipend portal.
When Will I Get Paid?
Once your event concludes, stipend payments are typically initiated within 5–7 business days. This timeframe allows event organizers to verify attendance, finalize stipends, and submit payments through TD Pay, Tourney Direct’s secure payment system.
You’ll receive an email confirmation once your payment has been sent. To avoid delays:
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✅ Ensure you’ve accepted the stipend in the portal.
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✅ Check that your payment account is connected via the Payments tab in the portal.
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✅ Check in via QR code upon your arrival to work on event day so your attendance is verified.
Payments are processed by Stripe and may take an additional 1–2 business days to appear in your connected bank account.
When your payment is sent by the event operator, you’ll receive a confirmation email, and your stipend status in the portal will update to “paid.” You can also track your payment progress at any time by logging into the Tourney Direct stipend portal, selecting the "Payments" tab, and clicking the "view account" button.
Payment Processing Timelines
- First-Time Payments: Can take up to 5 business days to process and reach your designated account.
- Subsequent Payments: Typically processed and received within 2 business days.
Why Is My Stipend Payment Not Instantly Available?
Funds may take up to 48 hours to appear in your account due to processing times required by each financial institution. While the transfer itself is nearly instantaneous, delays can occur due to factors such as account verification, bank processing schedules, and holidays.
To track the status of your payment, log into the Tourney Direct portal, navigate to the My Payments tab, and click on the View Account button. This will allow you to monitor the progress of your transfer as it moves through the process over the next day or two.
Please note that processing times vary by financial institution. Do not compare your timeline to other staff members, as each bank has its own policies and procedures that are outside of Tourney Direct’s control resulting in expected timeline variability.
Payment Delays
While uncommon, stipend payments may occasionally be delayed due to:
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Incorrect or Expired Payment Information:
- If your bank account or credit card details were entered incorrectly or have expired, you’ll receive an email from Tourney Direct asking you to update your payment method. Once corrected, your stipend payment will be triggered to resend.
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Restricted Payment Accounts:
- If your payment account is missing critical information, requires updates, or needs additional details for compliance, both Stripe and Tourney Direct will notify you via email with instructions to resolve the issue. Once your account is updated and in good standing, payment processing will resume.
By staying proactive and keeping your payment information up to date, you can ensure timely receipt of your stipend payments!