Track and Manage Stipend Payments with Ease: Timelines, Updates, and Troubleshooting
Stipend Payment Timelines
Your confirmed stipend opportunity details, including payment method and timelines, can be found on the event details page.
- If the event uses TD Pay, the page will include an estimated stipend payment timeline.
- Event operators determine the payment method and timeline, and Tourney Direct provides an estimated payout date once shared.
When your payment is sent by the event operator, you’ll receive a confirmation email, and your stipend status in the portal will update to “paid.” You can also track your payment progress at any time by logging into the Tourney Direct stipend portal, selecting the "My Payments" tab, and clicking the "view account" button.
Payment Processing Timelines
- First-Time Payments: Can take up to 5 business days to process and reach your designated account.
- Subsequent Payments: Typically processed and received within 2 business days.
Payment Delays
While uncommon, stipend payments may occasionally be delayed due to:
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Incorrect or Expired Payment Information:
- If your bank account or credit card details were entered incorrectly or have expired, you’ll receive an email from Tourney Direct asking you to update your payment method. Once corrected, your stipend payment will be triggered to resend.
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Restricted Payment Accounts:
- If your payment account is missing critical information, requires updates, or needs additional details for compliance, both Stripe and Tourney Direct will notify you via email with instructions to resolve the issue. Once your account is updated and in good standing, payment processing will resume.
By staying proactive and keeping your payment information up to date, you can ensure timely receipt of your stipend payments!