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Tourney Direct Staff App Troubleshooting Guide

Troubleshoot common Tourney Direct Staff App installation and login issues on iPhone and Android. Learn how to fix “Add to Home Screen” problems, installation errors, loading issues, and messaging support.

I don’t see the “Add to Home Screen” option on iPhone.

  • Make sure you are using Safari.

  • Installation does not work from Chrome or other browsers on iPhone.

  • Scroll down in the Share menu if you don’t see it immediately.

The “Get the App” button doesn’t do anything.

  • Make sure you are using Chrome (Android) or Safari (iPhone).

  • Try refreshing the page.

  • Ensure your browser is updated to the latest version.

The app didn’t install on Android.

  • Open the browser menu (three dots).

  • Look for “Install App” or “Add to Home Screen.”

  • If you don’t see it, update Chrome and try again.

The icon looks wrong after installing.

  • Try uninstalling and reinstalling.

  • Close Safari/Chrome fully and reopen.

  • Make sure you installed from the correct portal URL.

The app isn’t loading.

  • Check your internet connection.

  • Close and reopen the app.

  • If you’re offline, some features may be temporarily unavailable.

  • If issues continue, contact support.

Messaging isn’t working.

Messaging relies on the email address associated with your account.
Please verify your email address in your profile settings.

I’m still having issues.

Please email:
info@tourneydirect.com

Include:

  • Your device type (iPhone, Android, etc.)

  • Your browser (Safari, Chrome, etc.)

  • A screenshot if possible

Helpful Hints:

If you're having trouble installing or using the Tourney Direct Staff App, most issues are related to browser compatibility or outdated software.

  • iPhone users must use Safari to access “Add to Home Screen.”

  • Android users should use Chrome and look for “Install App” or “Add to Home Screen” in the browser menu if the install button doesn’t appear.

  • Refresh the page and update your browser if installation fails.

  • If the app icon looks incorrect, uninstall and reinstall from the correct portal URL.

  • If the app won’t load, check your internet connection and reopen the app.

  • Messaging issues may be related to the email address listed in your profile settings.